Shipping & delivery

Enjoy free worldwide shipping on standard, non-custom handmade fiber art. Custom textile art commissions are quoted individually, including any applicable shipping charges.

Artworks are carefully packed and usually dispatched using UPS or another suitable courier. Once your piece has shipped, you will receive tracking information. International express transit often takes approximately 2–3 working days, depending on the destination and carrier. Production time is separate from transit time.

Where free worldwide shipping is offered, the intention is that there are no unexpected customs duties or import charges for you. Please check the specific artwork listing or your custom quotation for any exceptions.

Production times

Ready-to-ship artworks and made-to-order pieces have different dispatch dates. Custom commissions vary depending on the artwork's size, materials and complexity. Please refer to the individual artwork listing or your confirmed commission timeline.

Returns & exchanges

Have your eye on another piece? You are welcome to exchange a standard, non-custom artwork within 30 days of delivery for another artwork from my collection of similar value. Just get in touch and I’ll be happy to help you find the perfect alternative. This exchange option does not apply to personalised custom commissions. Your statutory consumer rights remain unaffected.

Damaged or missing packages

If your textile artwork arrives damaged, or tracking suggests it has gone missing, please contact rianne@teddyandwool.com as soon as possible. For damage, include clear photographs of the artwork and its packaging so I can help resolve the issue promptly.

Care instructions

After receiving your fiber artwork please unpack as soon as possible. Carefully unpack and hang / mount the artwork. During transport the wall hanging can sometimes get a bit wrinkled. After hanging the art, carefully comb the fringes with your hand or a comb to counter this. Often gravity will also help straighten this out (literally and figuratively ;-) )

To clean your wall hanging, lightly dust the piece and hang it outside giving it a little shake to remove any remaining dust particles. Do not use a damp cloth or steam cleaner to clean the art, as you risk damaging the fibers or having dye run out. Please be sure to follow these instructions to ensure a long lifespan for your precious wall hanging.

Mounting instructions

All tapestries arrive fully assembled and ready to hang right out of the box with wall-mounting hardware and clear instructions included for effortless installation. The larger wall hangings come with attached mounting brackets at the back of the dowel, to hide any wall screws and to create a lovely 'floating look'. To find out if your wall hanging has attached mounting brackets, please refer to the listing description.

Reviews and testimonials

I take great pride in my artwork and customer service. Please read customer reviews to see the reviews and find out what my clients have to say about their purchase.

You can also check out my Instagram page to see what other people share about my work.

Customization

Looking for a piece that feels just right for your space? I can customize the size, colors, and design of many artworks in my collection, or create an entirely original bespoke textile artwork inspired by your interior or project.

Simply share your ideas, preferred dimensions, and any inspiration through my custom commission survey. I'll personally review your request and get back to you within 1–3 working days.

Designers

Interior designers, architects and other design professionals receive 10% off on all fiber art orders (excluding custom commissions). Contact me to get your personal discount code.

At Teddy and Wool we love to partner with you! It's very gratifying to see my art installed in beautiful and thoughtfully created spaces. I aim to make it as simple as possible for design professionals like yourself, to obtain original and captivating fiber art, handmade by me. I love to create unique custom commissions tailored to the space and I look forward to working with you! 

Design professionals receive the following benefits:

• 10% designer discount on all Fiber Art listed in my portfolio (including works in new collections)
• Designer spotlight and promotion via social media
• Art consultations with fiber artist Rianne Aarts for every commission

Materials

- Locally sourced oak-wood or beech-wood

- High quality 100% natural cotton cords (twisted and braided signature rope)

- Animal friendly and ecologically responsible sheep wool

- Various non-toxic dyes and diluted paints 

Yes! Textile wall art can help improve the acoustics of a space by absorbing and diffusing some sound reflections. The layered fibers, natural materials, and textured surfaces of my handmade fiber artworks can contribute to a softer, more comfortable acoustic environment.

This makes textile wall art an interesting addition to living rooms, offices, hotel interiors, restaurants, and other spaces where both aesthetics and acoustic comfort matter.

For projects with specific acoustic requirements, I'm happy to explore custom textile art solutions. Please note that my artworks are primarily decorative and are not certified acoustic panels, so their sound absorption performance cannot be guaranteed without testing.

Feel free to contact me to discuss your project!

Absolutely! Most of my handmade textile wall art designs can be customized to complement your interior.

Whether you're looking for a larger statement piece, a specific color palette, or a slightly different composition, I'd love to help create something that feels just right for your space.

You can share your preferred dimensions, colors, inspiration images, or even paint references such as Pantone, HEX, or Sherwin-Williams colors.

Visit my Custom Art page to explore the possibilities and request a personalized artwork.

Yes! Alongside my regular collection, I create custom, large-scale textile artworks for residential interiors, hotels, restaurants, offices, and other commercial spaces.

I regularly collaborate with interior designers, architects, and art consultants to create unique fiber art installations tailored to their projects.

From oversized wall hangings and dimensional textile art to custom color palettes and site-specific compositions, each artwork is thoughtfully developed to complement its surroundings.

Have a project in mind? I'd love to hear about it! Visit my Custom Art page or email me at rianne@teddyandwool.com.